REACH Portal & Sponsorship FAQ
Q: I logged in with my email address and there is nothing on my account! What happened?
A: In order to be signed in to your current account, you must use the email address that is on file with us. If you have received an email from us, this is the email address you must use to login to your account.
Q: Can I update the primary email address that is on file?
A: Yes, once you have completed the steps to log-in to the account e-mail address that we have on file, you can change your primary email address by clicking 'Update Profile' and entering your new primary email address.
Q: What is a Campaign?
A: Fundraising campaigns, referred to as 'Campaigns', are personal fundraising pages set up by you, our supporters. They can be set up for a matching campaign, birthday, mission trip, etc. - directly from your supporter profile in REACH.
You will need to sign in or create an account in order to start a campaign. Once you have done so, You can start a new campaign directly from the menu bar, or from the 'My Campaigns' section of your profile. Once you have started a new campaign, you will be able to customize your campaign goal amount, photos, and purpose. Upon completion, share your page with your family and friends!
Q: I sponsor a Passion Kid. Why do I now see two separate monthly donations on my account?
A: Our Passion Kids sponsorship type has been updated to offer two "shares" or two partial sponsorships, an Education and Medical sponsorship, and a Food and Clothing sponsorship. This will now allow Passion Kid sponsorships to be shared between two individuals, or one individual can sponsor both shares for a full sponsorship. If you have two shares reflected on your account, you are a full sponsor of that child.
Q: I sponsor a Child Headed Household. Why does my sponsorship type say Passion Kid?
A: Our Child Headed Household program has been updated to now allow each child in a Child Headed home to be sponsored. Breadwinners of the home are now listed under the Child Headed Household sponsorship type, and CHH siblings are now listed under Passion Kids with a 'CHH siblings' category type.
Q: Why have the donation amounts risen for the Child Headed Households sponsorship?
A: Due to the rising costs of everything from food to education over the past few years, we have had to raise the amount requested to support the main needs of a CHH both through the head of that household sponsorship costs, as well as by adding their siblings to our Passion Kids sponsorships to be supported through that avenue also.
Q: How do I add a new sponsorship?
A: A new sponsorship can be added two ways: You can start a new sponsorship by clicking 'Sponsorships' on the menu bar, or from the 'My Sponsorships' section of your profile.
Q: Why is my child not pictured in my account?
A: As many of our children are on holiday or away at college, not all were able to be photographed. Rest assured, we are doing our best to add pictures of your child as soon as possible.
Q: How do I send a message to my sponsored child?
Log into your supporter account
Go to Profile > Your Sponsorships
Click on the "New Message" (envelope) button next to the sponsorship they would like to message. You can also go to "Inbox" on the menu and click "New Message"
Type your message
Click the "Send Message" button
Q: What are some tips for writing my sponsored child?
A: Communication with your sponsored child means a great deal to them. We encourage our sponsors to send pictures, share a bible verse, talk about your family, ask about your child's hobbies and interests, and ways that you can pray for them.
We ask that you refrain from writing about material items as children in our sponsorship program are not as materially blessed as we are.
Please DO send letters, cards, and photos to your sponsored child at the below addresses and/or through the REACH portal, but please DO NOT send any money or gifts to your child for they often times create jealousy and make them a target of theft.
US Address: Passion Center for Children
PO Box 99986, Lakewood, WA 98496
Malawi Address: Passion Center for Children
PO Box 1435, Zomba, Malawi